glass restoration
stained glass UK
Home.
Shop.
Glass supplies.
Glass Cutters.
Glass Tools.
Copper Foil.
News.
Find Us.
Contact.
Terms.

Sunrise Stained Glass Ltd, 58-60 Middle Street, Southsea, Hampshire PO5 4BP UK +44 (0)23 9275 0512

© 2009 Sunrise Stained Glass Ltd. All rights reserved | Stained glass shop, glass restoration, stained glass suppliers, antique stained glass, UK |

stained glass shop
stained glass supplies

Sunrise Stained Glass Shop

For all your stained glass supplies: glass, materials, tools and books for the professional or hobbyist.

Returns/Lost/Damaged Merchandise Policy:
Absolutely No Returns Without Prior Approval. No returns issued for consumables such as grinder heads or for glass, clearance items or special orders.  Please telephone us on 023 9275 0512 to arrange for the return of goods.
Approved returns made due to defective merchandise or incorrect shipments of merchandise made by our company will be honoured.
Lost or Delayed Packages: Once the package has left our warehouse, we are not responsible for lost or delayed shipments by Parcelforce or other designated carrier(s). If the customer requests a replacement order, we will charge them for the replacement order (merchandise and shipping). If a replacement order is placed for a delayed order, the customer is responsible for returning the delayed order to us at their cost and will be given a merchandise credit/refund after returning the original order. For lost shipments, however, we will file a lost package claim with the carrier. If the claim is honoured and we are compensated by the carrier, we will then issue a credit/refund to the customer.  Insured postage is available on request.
Damaged Goods: If shipment box shows obvious damage, open package before signing for the delivery and note the condition to the carrier.
All non-defective merchandise should be returned in new condition in the original, unopened packaging. The customer will assume all shipping costs associated with the returned item(s). The customer will be receive a credit/refund (excluding restocking fee) only after the merchandise is returned to us in satisfactory condition.
All returns must be made within 10 days of purchase. Any errors made by Sunrise Stained Glass Ltd or order discrepancies must be reported immediately upon receipt of order.
Privacy Policy:
Sunrise Stained Glass Ltd will only use customer information for internal purposes only. We do not sell or distribute any customer information to outside individuals or companies for any reason other than for shipping purposes and information is securely destroyed after completion of the transaction.
If you have any concerns over the placing of your order or in receiving your goods please telephone us on 023 9275 0512, or email:  enquiries@sunriseglass.co.uk
 and we will do our best to solve your problem quickly.
Correspondence Address:
 SUNRISE STAINED GLASS LTD
 58-60 MIDDLE STREET, SOUTHSEA, HAMPSHIRE, PO5 4BP, U.K.